Job Description

Catholic Charities is looking for a Resident Service Coordinator to work with seniors, disabled, and formally homeless individuals at a HUD residential property in Denver, CO.

MISSION

Archdiocesan Housing Inc., a division of Catholic Charities, is committed to the national housing goal of providing quality, safe, and affordable housing for all members of our community. Archdiocesan Housing Inc. welcomes applications from all income-qualified persons without regard to religion, race, sex, color, familial status, handicap, or national origin in accordance with the national Fair Housing Act.

SUMMARY

The Coordinator for Resident Services is part of the Housing Management Services division of Archdiocesan Housing, Inc. The Coordinator Resident Services is responsible for developing and implementing programs to assist residents in pursuing avenues to improve their physical, financial and emotional needs and to train on-site staff to assist with the programs. All employees of the Archdiocesan Housing Committee Inc. are responsible for performing the essential and other functions of their position with or without reasonable accommodation. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Establish programs that can be implemented at all sites to produce the goal of assisting residents concerning their needs for education, training, language, parenting, family stability and other services that will lead to self-sufficiency.
  • Train staff at Family Sites in implementation and running of said programs and work with staff on effectively communicating purpose to the residents.
  • Provide information and documentation to residents and to act as liaison when needed between residents and other non-profit organizations, government agencies, health-care providers, private businesses, neighborhood schools, and community programs in an effort to enhance resident’s lives.  
  • Contract with Charities to provide emotional support to residents and their families during times of illness, isolation and end of life issues by providing referral sources for counseling and/or other programs in order to facilitate a difficult time.
  • Research agencies and community services to stay familiar with changing services, costs and opportunities for residents.
  • Develop and implement new programs, clubs, classes, and groups to assist residents in making positive life-changes.
  • Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
  • Uses creativity and innovation in program development and service delivery.
  • Maintains confidentiality of client and agency information.
  • Regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES

  • Attend meetings as necessitated by the Executive Director, including, but not limited to, weekly staff meetings in order to stay current with projects and activities at different sites.
  • Good steward of Agency human, financial and capital resources.
  • Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
  • Participates in staff trainings and programs as required.
  • Any other tasks or duties as assigned.

QUALIFICATIONS

  • Knowledge of the principles and processes of providing resident services in order to solve resident problems and optimize residents’ quality of life.
  • Formal training in social work or other human services related functions. Bachelor’s degree in a related field preferred.
  • One year of experience in human services or a resident support environment.
  • Knowledge of fair housing regulations preferred.
  • Knowledge of community and governmental benefit services and ability to work with employees of programs designed to enrich the lives of residents.
  • Ability to comfort residents and their families during difficult situations by speaking with them and helping them with various needs.
  • Ability to communicate clearly in both oral and written forms.
  • Ability to operate basic office equipment to include a computer and peripherals, printer, photocopier, phone, facsimile, etc.
  • Ability to work in a general office environment.
  • Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
  • Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.

EDUCATION and/or EXPERIENCE

Associate's degree (AA) or equivalent from accredited two-year college or technical school; and six months to one year related experience and/or training; or equivalent combination of education and experience.

Important Notes

This is a full-time position, 40 hours a week.

Familiarity with Fair Housing regulations preferred.

Training in social work/human services preferred.

6months-1 year related experience in affordable housing preferred.

Bilingual, English and Spanish preferred.

Candidate must be able to work independently.

We conduct background checks as part of our hiring process.

Pre-employment drug screen required.

EQUAL OPPORTUNITY EMPLOYER

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, age, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.