Job Description


Responsible for conducting the initial phone screening, completes intake process, data collection and data entry. Provides professional housing location services to clients to improve client housing search. Creates a working relationship with landlords, property managers and subsidized housing facilities to provide residents with housing information relevant to the housing application processes and screenings.  


  • Accurately completes and processes all new resident intakes to include uploading documentation and entering data into the ETO database system.
  • Communicate relevant resident information to staff on all new intakes in the daily log before ending shift assignment.
  • Accurately communicates with new residents’ shelter rules for uniformity and consistency.
  • Administers intake breath analysis, urinalysis testing and THC levels testing.
  • Conducts initial phone screenings for new applicants and maintains the family shelter waitlist.
  • Maintains relationship with community agencies that refer clients to the program.
  • Assigns and schedules new residents initial case manager and other relevant appointments.
  • Provides appropriate information and referrals.
  • Works closely with the Shelter Manager to ensure processes, procedures and documentation is up to date and relevant.
  • Provides resource navigation to support clients in reaching housing goals.
  • Authorizes services of the organization based upon assessment of need and availability of resources. Maintains accurate and timely program statistical data. Enters data and generates reports.
  • Identify appropriate permanent housing options for clients such as subsidized housing, Section 8, and VASH, as well permanent supportive housing, affordable and market rate housing, and other housing opportunities.
  • Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords.
  • Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics
  • Implements program objectives and performance standards as directed by supervisor/management
  • Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
  • Uses creativity and innovation in program development and service delivery.
  • Maintains confidentiality of client and agency information.
  • Regular and predictable attendance.


  • Good steward of Agency human, financial and capital resources
  • Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
  • Participate in Division or agency events/initiatives.
  • Participates in staff trainings and programs as required.
  • Any other tasks or duties as assigned. 


  • Ability to effectively communicate in Spanish and English verbally and in writing
  • Experience effectively working with people in crisis
  • Demonstrated strong communication, organizational and interpersonal skills.
  • Ability to remain calm in stressful and/or emergency situations
  • Proficient knowledge of computers, data base systems, MS Office suite, and type 35+ words per minute.
  • Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
  • Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
  • Ability and willingness to create a working relationship with landlord, property managers and other housing agencies to provide clients the needed resources and referral processes for obtaining housing.


Associates degree or two years of related experience and/or training as an intake worker, entering data into a central database system and assisting clients in accessing resources; or equivalent combination of two years education and/or experience.

Important Notes

This is a full-time position, 40 hours a week, Tuesday-Saturday. Schedule is 9:30am-6:00pm.

We conduct background checks as part of our hiring process.

Drug free workplace.


We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, age, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.