Director of Operations, Homeless Shelter
Directs the general operations of designated program and staff to ensure goals and outcomes for all program are met and are consistent with the goals, mission and values of the Agency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Applies appropriate techniques and standards in program development and service delivery.
- Develops, recommends and oversees implementation of program policies, procedures and objectives to support our mission.
- Prepares and administers area budget within established guidelines
- Compiles accurate and timely program statistical data to meet reporting requirements. Monitors performance measurements and recommends program improvements
- Ensures that programs and services are in compliance with licensing, accreditation, state and federal standards and other appropriate regulatory or professional requirements.
- Works with the local system of care toward the design, implementation and evaluation of a model of care that is collaborative and strengths-based.
- Maintains professional ties with other service organizations/boards/committees for the benefit of the program.
- Completes necessary administrative duties (paperwork, etc.) timely and accurately.
- Oversees childcare food program to ensure healthy, appropriate and cost-effective foods are served
- Communicates with outside sales, service and supply agencies necessary to maintain, repair and clean the facilities and to obtains bids for building maintenance, renovation and special projects.
- In collaboration with other management, ensures all Samaritan House staff are trained and adhere to operational safety policies and procedures.
- Oversees the systems for ordering and stocking supplies, ensuring efficiency and cost effectiveness.
- Responsible for the repair and purchase of all non-office equipment
- Implements system for donation solicitation and storage, especially for high cost and high use items
- Ensures OSHA, health, safety and cleanliness standards are met at all times.
- On-call for consultation and intervention after hours and on weekends.
- Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
- Models Catholic Charities’ commitment to treating all persons with respect and dignity.
- Uses creativity and innovation in program development and service delivery.
- Maintains confidentiality of client and agency information.
- Valid Colorado Driver’s License, Satisfactory Driving Record (MVR) and proof of insurance.
- Regular and predictable attendance.
OTHER DUTIES AND RESPONSIBILITIES
- Promotes and markets the services to the community.
- Assists with special community outreach/projects.
- Good steward of Agency human, financial and capital resources
- Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
- Participates in staff trainings and programs as required.
- Any other tasks or duties as assigned.
Supervises managers, supervisors and staff in Resident Life, Kitchen, Maintenance and Shelter Operations including overflow shelters.
- Demonstrated experience in supervision and program management
- Experience/knowledge in facility management, maintenance, food service, purchasing, inventory and housekeeping services within a commercial or residential environment.
- Ability to work effectively within the framework of Catholic teachings.
- Strong organizational, communication, interpersonal and presentation skills.
- Ability to effectively lead and motivate staff through application of Agency values
- Intermediate knowledge of computers to input information, maintain client and program data, create and generate reports, and create communications.
- Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
- Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
EDUCATION and/or EXPERIENCE
Bachelor's degree (BA/BS) from accredited four-year college or university in related field; and three to five years related operations experience and/or training; or equivalent combination of education and experience.
Be a fully initiated Catholic in the communion of the Catholic Church and/or intentionally living out the five precepts of the Church (CCC 2041-2043). Refrain from public promotion or approval of, or the living out of, any conduct or lifestyle that would reflect discredit or disgrace on, or cause scandal in relationship to, the Archdiocese of Denver, or considered to be in contradiction with Catholic doctrine or morals.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid Colorado driver’s license and proof of insurance required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Travel: Minimal within local area.
The noise level in the work environment is usually moderate.
- Equipment Used: General office, equipment and materials involved in the operations of the building (HVAC, elevator, fire alarm, etc.).
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel as classified.
Job Status: Full Time