Job Description

Catholic Charities is looking for a part-time Bilingual Intake Specialist/Shelter Staff for our Shelter in Greeley, CO. 

SUMMARY

Responsible for conducting the initial phone screening, assisting applicants with completing admission intake process, data collection and data entry. Working the front desk and plays a key role in helping residents to have a successful stay at the Shelter by providing them support and resources. Acts in a responsible manner within the shelter rules to ensure the safety of persons and property at the shelter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
  • Accurately and promptly completes and processes all required documentation/data into ETO data base system and ensures that the data is correct and up-to-date.
  • Communicates relevant resident information in daily logs by reading previous logs and entering relevant information into the current log before ending shift assignment.
  • Enforces shelter rules uniformly and consistently.
  • Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between residents and summoning emergency personnel
  • Strives to make volunteers and guests feel welcome.
  • Communicates with other staff to resolve problems with individual residents.
  • Distributes and inventories supplies.
  • Administers breath analysis and urinalysis testing.
  • Conducts initial phone screenings for new applicants and maintains the shelter waitlist.
  • Maintains relationship with community agencies that refer clients to the program.
  • During intake assigns and schedules clients to a case manager and other relevant appointments.
  • Assists new intakes with admission paperwork and orientation of new clients.
  • Provides appropriate information and referrals.
  • Keeps supervisor informed on shelter developments.
  • Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
  • Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
  • Uses creativity and innovation in program development and service delivery.
  • Maintains confidentiality of client and agency information.
  • Regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES

  • Oversees chores of residents assigned to area or as directed
  • Good steward of Agency human, financial and capital resources
  • Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
  • Participates in staff trainings and programs as required.
  • Any other tasks or duties as assigned.

QUALIFICATIONS

  • Bilingual Spanish speaker and writer
  • Experience effectively working with people in crisis
  • Ability to remain calm in stressful and/or emergency situations
  • Ability to effectively communicate in Spanish and English verbally and in writing
  • Proficient knowledge of computers, data base systems, MS Office suite, and type 35+ words per minute.
  • Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
  • Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.

EDUCATION and/or EXPERIENCE

  • High school diploma or general education degree (GED); and up to one year of related experience and/or training; or equivalent combination of education and experience.
  • Associates degree preferred but not required.

Important Notes

Bilingual in English and Spanish required.

We conduct background checks as part of our hiring process.

Pre-employment drug screen required.

EQUAL OPPORTUNITY EMPLOYER

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, age, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.