Job: Donor Relations Specialist (The Catholic Alliance)

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DOE

Posted: 10/11/2017

Job Status: Full Time

Job Description

The Catholic Alliance is looking for a Donor Relations Specialist in Denver, CO.

Summary

The Catholic Alliance is seeking a bilingual individual who has a zeal for the Church. We are looking for a Donor Relations Specialist who is comfortable interacting with our donors. This individual will work closely with our donors, responding to phone calls inquiring about donations, tax receipts, or any information related to our business or the ministries served by The Catholic Alliance. Along with answering calls, this person will be responsible for entering data into our donor database and printing donor correspondence including tax receipts and acknowledgements. The Donor Relations Specialist must have excellent communication skills and be comfortable working in a Catholic professional environment.

Essential Duties and Responsibilities

  • Answer inbound calls from donors, professionally, with high energy and a positive attitude.
  • Quickly resolve donor inquiries.
  • Input confidential donor and gift data into Raiser’s Edge database.
  • Generate, print and mail Acknowledgement Letters and Tax Receipts.

Qualifications and Skillsets

  • Ability required to speak, read and write fluently in both Spanish and English.
  • Proficiency in the Microsoft Office Suite (with emphasis on Word and Excel).
  • Experience helpful with Raiser’s Edge, or similar CRM database.
  • Team player who strives for excellence and embraces our culture.
  • Ability and desire to engage in conversations with customers via the phone and written correspondence, assisting donors with options to increase their giving.
  • Ability to respond accurately and thoroughly to customer inquiries.
  • Must be a resourceful and creative problem solver and one who looks forward to anticipating areas of concern or risk; able to work with team members to find solutions when unanticipated issues develop.
  • Flexibility with scheduling and daily duties and ability to adapt to change.
  • Attention to detail, with demonstrated organizational skills.
  • Familiarity with gift processing and/or fund-raising principles.
  • Experience with data entry.
  • Absolute commitment to handling confidential donor information with sensitivity, integrity and accuracy.

Cultural Fit

  • Open to ideas and placing team interests above self.
  • Intellectually curious and has a passion for the Mission and Vision of the organization.
  • Good judgement and intuition around group dynamics, considering the impact of words and actions.

Education and/or Experience

  • Minimum of an Associate’s degree in management, business administration or relevant field preferred.
  • 2-5 years of experience in customer service preferred.

The Catholic Alliance

The Catholic Foundation of Northern Colorado expanded its size and scope by consolidating the fund-raising staff for eight of the Archdiocese of Denver ministries in 2015. While those ministries continue to be part of the Archdiocese, the Alliance was formed by the Foundation to contract with the associated ministries and the Foundation for fund-raising, marketing, communication, event-planning, grant-writing and donation processing services.

Important Notes

We conduct background checks as part of our hiring process.

Pre-employment drug screen required.

EQUAL OPPORTUNITY EMPLOYER

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, age, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.

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